A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file.
NEW PATIENT CONSULTATIONS:
Consultations are complimentary, however, we require a credit card to reserve your appointment time. The card will not be charged, unless you cancel/reschedule within less than a 24 hour (business) day or fail to show.
We understand things come up and schedule adjustments are necessary. In order to provide our clients with the highest standard of care, the following policies are strictly enforced:
If you need to cancel and/or reschedule your appointment, we require a 48-hour (business days) notice. For example, if your appointment is scheduled on a Monday, please call Thursday to reschedule. However, we ask that you at least provide a 24-hour notice to avoid a cancellation charge. This allows the opportunity for someone else to schedule an appointment.
If you provide less than a 24-hour notice you will be charged 50% of your scheduled service (for injections, pricing is based on previous units or syringes) or a $100 cancellation fee whichever is greater. Same-day cancellations/reschedule will be considered “NO SHOW” and will be charged 100% of the scheduled service. By scheduling an appointment, you are agreeing to our cancellation policy.
If you forget or consciously choose to forgo your appointment for whatever reason, you will be considered a “NO SHOW” and will be charged 100% of the reserved service amount to the card on file or be asked to pay the fee prior to your next scheduled appointment.
*Please note: same-day cancellation or reschedule are considered NO SHOWS and will be charged 100% of the reserved service amount.
Consultation and/or injection appointments are subject to a minimum of $100 cancellation fee.
If you need to reschedule your appointment, please do so within 48 (business) hours (Monday-Friday). Failure to do so will result in that individual prepaid appointment being forfeited.
If you are a “no show” that individual appointment will be forfeited.
Pre-pays and service packages are non-refundable and non-transferrable.