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Cancellation & General Policies

SCHEDULING

A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s).  We observe strict policies and will not disclose this information to any other party.  Your credit card number will be securely kept in your history file

NEW PATIENT CONSULTATIONS:

Consultations are complimentary, however, we requre a credit ard to reserve your appointment time.  The card will not be charged, unless you cancel/reschedule within less than a 24 hour (business) day or fail to show.

CANCELLATIONS

We understand things come up and schedule adjustments are necessary.   In order to provide our clients with the highest standard of care, the following policies are strictly enforced:
If you need to cancel and/or reschedule your appointment, we require a 48-hour (business days) notice.  For example, if your appointment is scheduled on a Monday, please call Thursday to reschedule.  However, we ask that you at least provide a 24-hour notice to avoid a cancellation charge.   This allows the opportunity for someone else to schedule an appointment.
If you provide less than a 24 hour notice you will be charged 50% of your scheduled service (for injections, pricing is based on previous units or syringes) or a $100 cancellation fee whichever is greater.  Same day cancellations/reschedule will be considered “NO SHOW” and will be charged 100% of the scheduled service.   By scheduling an appointment, you are agreeing to our cancellation policy.

NO SHOWS:

If you forget or consciously choose to forgo your appointment for whatever reason, you will be considered a “NO SHOW” and will be charged 100% of the reserved service amount to the card on file or be asked to pay the fee prior to your next scheduled appointment.
*Please note: same day cancellation or reschedule are considered NO SHOWS and will be charged 100% of the reserved service amount.
Consultation and/or injection appointments are subject to a minimum of $100 cancellation fee. 

PREPAID SERVICES/PACKAGES:

  • If you need to reschedule your appointment, please do so within 48 (business) hours (Monday-Friday).  Failure to do so will result in that individual prepaid appointment to be forfeited.
  • If you are a “no show” that individual appointment will be forfeited.
  • Pre-pays and service packages are non-refundable and non-transferrable.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on a wait list miss the opportunity to receive services.

APPOINTMENT REMINDER POLICY:

As a courtesy to our clients, our system automatically sends an email and/or text for appointment reminders 48 hours prior to the scheduled service.   Please make sure to confirm once these reminders are sent.  Failure to confirm may result in your appointment being cancelled.  Should the appointment reminder not go through for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

LATE ARRIVALS:

Out of respect and consideration of Just Skin. Inc. staff and others please plan accordingly and arrive on time.  However, if you are more than 15 minutes late, your appointment may be shortened or rescheduled if we feel there is not enough time remaining to start a treatment.  Regardless of the length of treatment given, the full cost of treatment must be paid.

REFUND POLICY:

On Services:
We DO NOT offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot be guaranteed. Clients are responsible for cost of any further treatments needed to achieve desired results.
On Products:
We offer full refunds on unopened products within 14 days from the date of purchase.   Defective products (i.e., a broken pump) may be exchanged within 14 days from date of purchase for the same product only.

GENERAL POLICIES:

All prices, policies, and services are subject to change without notice.
All sales are final
Scheduling an appointment is your acceptance of these policies.